Where does Navia New York ship?

Navia New York ships to all 50 US States, Puerto Rico, Guam, and the US Virgin Islands. We also ship internationally.

How much does shipping cost?

Shipping is free for online orders within the United States, Puerto Rico, Guam, and the US Virgin Islands. International shipments will be calculated via FEDEX.

How long will the delivery take?

Shipping and handling generally will take 1-2 business days when you place your order. We will send you a tracking number by email as soon as your package ships. Deliveries within the US usually take 3-7 business days with USPS Priority Mail, although it can be faster. You can upgrade to USPS Express shipping for $50 to receive it within 1-2 business days. International deliveries will take 7-14 business days. May vary by country.

What if I refuse delivery?

Refused packages—and those that are not received due to negligence on the part of the recipient—are refunded once received by our warehouse, minus the cost of shipping and handling to and from the recipient. International purchases are not refunded, unless customer pays all shipping expenses.

What’s your return policy?

If you are not happy with your purchase, you may return the Navia New York items within 30 days of receiving the order, provided that the items are unused and in original condition, including all original packaging. All returned items must meet the terms of our return policy, or they will be sent back to you at your expense. Email us and we’ll send you a return label to use for the return shipment. International purchases are only eligible for refunds or returns if customer pays all shipping expenses.

What’s your exchange policy?

Exchanges will be treated as returns.

What do I do if I received a defect or incorrect item?

If you received a defective or incorrect item, please email us immediately with photos and details of the fault within 6 days of receiving your order. We will provide you with a full refund or replacement and have the defective item mailed back to us at no cost to you. Our email is: navia@navianewyork.com

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and Paypal.